My order hasn't arrived yet / order not received

If you think that your order should have arrived by now and it still hasn’t reached the address, you can contact us here for some further help!

Please see an update regarding Royal Mail strikes here - orders are currently delayed by up to 7-10 days:

https://support.kindredfires.com/hc/en-gb/articles/8886088162578-Royal-Mail-Strikes-Affecting-Order-Delivery