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  1. Kindred Fires
  2. General

General

About our products

  • Are your candles vegan friendly?

Placing an order

  • Can I send items in my order to different addresses?
  • How do I personalised my order?

Once your order has been placed

  • Can I cancel my order?
  • I've entered the wrong delivery address on my order
  • Can I change the details on an order I've just placed?

Dispatch and delivery

  • Royal Mail Strikes Affecting Order Delivery
  • My order is a gift, will the receipt be included?
  • My order hasn't arrived yet / order not received
  • Can I track my order?
  • Will I have to pay customs fees or import charges?
  • Can my delivery be plastic free?
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Once your order has arrived

  • I've changed my mind, can I return my order?
  • There's something missing from my order
  • I've received a damaged or faulty order
Kindred Fires