General

About our products

• Are your candles vegan friendly?

Placing an order

• Can I send items in my order to different addresses?
• How do I personalised my order?

Once your order has been placed

• Can I cancel my order?
• I've entered the wrong delivery address on my order
• Can I change the details on an order I've just placed?

Dispatch and delivery

• My order is a gift, will the receipt be included?
• My order hasn't arrived yet / order not received
• Can I track my order?
• Will I have to pay customs fees or import charges?
• Can my delivery be plastic free?
• Can I upgrade to express delivery?

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Once your order has arrived

• I've changed my mind, can I return my order?
• There's something missing from my order
• I've received a damaged or faulty order